Terms of Service
Effective October 21, 2026
The short version (the full terms below are what apply):
- You must be 18+ and may only upload photos of yourself, or of an adult who gave you permission.
- Headshots are made by AI. Results vary and some images won't look like you.
- You own your headshots. We don't use your photos to train other models or for ads.
- Failed orders are refunded automatically. Other refunds follow our Refund Policy.
- Disputes are resolved by individual arbitration, not class actions (see section 15).
1. Who we are and agreeing to these terms
These Terms of Service (“Terms”) are an agreement between you and MRSLM Group LLC, a Florida limited liability company, which operates Fylvy (“Fylvy,” “we,” “us”). They govern your use of our website and our AI headshot service (the “Service”). By using the Service, placing an order, or checking the consent box at upload, you agree to these Terms, our Privacy Policy, Refund Policy and Acceptable Use Policy. If you don't agree, don't use the Service.
2. Eligibility
You must be at least 18 years old and able to form a binding contract. The Service is not directed to children, and you may not upload photos of anyone under 18.
3. What the Service does
You upload photos of a person. We use those photos to train a private, temporary AI model of that person's appearance and generate approximately 40 headshot images for a one-time fee of $39 (plus any applicable taxes). Delivery is usually within an hour but is not guaranteed. Styles, backgrounds and the exact number of images may change over time.
4. AI-generated results
All images are created by artificial intelligence. They are not photographs. AI output is unpredictable: some images may not resemble the person, may contain visual errors (for example in hands, teeth, eyes, clothing or text), or may differ in age, skin tone, body shape or other features. The quality of your uploads strongly affects results. We do not guarantee any particular likeness, quality, or number of usable images.
You are responsible for reviewing each image before using it and for using images honestly. AI-generated images may not be accepted for government IDs, passports, visas, licenses, or other official documents, and you must not use them for those purposes or anywhere a genuine, unaltered photograph is required.
5. Your photos and your permission
By uploading photos, you confirm that:
- the photos are of you, or of an adult who has given you clear permission to upload them and create AI images of them;
- you have the right to use the photos (for example, you took them or have the photographer's permission);
- the photos do not show anyone under 18, nudity, sexual content, violence, or anything illegal; and
- you have read our Privacy Policy, including how we handle facial images, and you consent to that processing.
You give us a limited, non-exclusive, worldwide license to store, copy, and process your uploads only to provide the Service to you, handle support, prevent fraud and abuse, and comply with law. We do not use your uploads or results to train general AI models, and we do not use them in advertising without your separate written permission.
6. Your headshots
As between you and us, you own the headshots generated for your order, and you may use them for any lawful personal or commercial purpose, such as websites, social and work profiles, business cards, resumes, and press. Because the images are AI-generated, copyright protection for them may be limited, and similar images could be generated for others. We make no promise of exclusivity.
Your results are available through a private link for at least 30 days. Please download the images you want promptly. We are not responsible for images lost after that period.
7. Rules you agree to follow
You must follow our Acceptable Use Policy. In short, you may not use the Service to impersonate, deceive, harass, or sexualize anyone, to make images of someone without permission, or to break any law. We may refuse, cancel, or delete any order that breaks these rules, without a refund where the law allows, and we may report illegal content to the authorities.
8. Payment
Prices are shown in US dollars at checkout. Payments are processed by Stripe; we never see or store your full card number. You authorize us to charge your payment method for the order. Promotional codes have no cash value and may be withdrawn at any time.
9. Refunds and chargebacks
If we can't generate your headshots, we refund you in full automatically. Other refund requests are handled under our Refund Policy (request within 7 days of delivery). Please contact us at support@fylvy.com before disputing a charge with your bank. We answer every message, and most issues are solved quickly. Filing a chargeback for an order that was delivered as described may result in the order being cancelled and the results deleted.
10. Availability and changes
We may change, suspend, or discontinue any part of the Service at any time. The Service relies on third-party providers (such as hosting, payment, email, and AI processing companies), and we are not responsible for their outages or errors. We may update these Terms; the date at the top shows the latest version. Continuing to use the Service after a change means you accept the updated Terms. Orders already paid for are governed by the Terms in effect when you paid.
11. Our intellectual property
The Fylvy name, logo, website, software, and content (other than your uploads and results) belong to us or our licensors. You may not copy, scrape, reverse engineer, resell, or build a competing service from the Service.
12. Disclaimer of warranties
The Service and all images are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or likeness. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that results will meet your expectations.
13. Limitation of liability
To the fullest extent permitted by law, Fylvy and its owners, members, managers, employees, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or opportunities, arising out of or related to the Service or any image. Our total liability for all claims relating to the Service is limited to the amount you paid us for the order giving rise to the claim, or $100, whichever is greater.
Some places do not allow certain of these limits, so some may not apply to you.
14. Indemnity
You agree to defend, indemnify, and hold harmless Fylvy and its owners, members, managers, employees, and providers from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your uploads, your use of any image, your violation of these Terms or the Acceptable Use Policy, or your violation of anyone else's rights, including privacy, publicity, or intellectual property rights.
15. Disputes: informal resolution, arbitration, and class-action waiver
Talk to us first. Before filing any claim, you agree to email support@fylvy.com describing the issue and to try in good faith to resolve it with us for 30 days.
Binding arbitration. If we can't resolve it, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Either party may instead bring an individual claim in small-claims court if it qualifies. The arbitrator's decision is final and may be entered in any court with jurisdiction.
No class actions. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person.
Opt out. You may opt out of this arbitration agreement by emailing support@fylvy.com within 30 days of your first purchase, with the subject “Arbitration opt-out” and your name and order email.
If the class-action waiver is found unenforceable for a claim, that claim must be heard in court, not arbitration. Nothing here stops either party from seeking an injunction in court for misuse of intellectual property.
16. Governing law
These Terms are governed by the laws of the State of Florida and applicable U.S. federal law (including the Federal Arbitration Act), without regard to conflict-of-law rules. Subject to section 15, the state and federal courts located in Florida have exclusive jurisdiction.
17. Termination
We may suspend or end your access to the Service if you break these Terms. Sections that by their nature should survive (including 5, 6, and 11–18) survive termination.
18. General
These Terms, together with the policies linked above, are the entire agreement between you and us about the Service. If any part is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms; we may transfer them in connection with a merger, sale, or reorganization. Notices to you may be sent to the email used for your order.
Contact
Questions about these Terms: support@fylvy.com, or use our contact page.
MRSLM Group LLC
7095 Hollywood Blvd #484, Los Angeles, CA 90028