Refund Policy

Effective October 21, 2026

Every order uses paid computing power to train a private AI model and generate your images, so we can't offer “change of mind” refunds once headshots are delivered. We do want you to be happy, though, and here is exactly when you get your money back.

Automatic full refund

If our system can't create your headshots (for example, the AI processing fails or too few images are produced), we refund the full $39 automatically and email you. You don't need to do anything.

Full refund on request

Email us within 7 days of delivery and we'll refund you in full if:

• none of your headshots are usable because they clearly don't resemble the person in your uploads, or
• you were charged more than once for the same order, or
• you never received your results and we can't deliver them.

Include your order email and a short description. We may ask to see the results to understand what went wrong. Usually it's photo quality, and we can suggest how to get better results next time.

When we can't refund

• You received usable headshots but prefer some styles over others.
• The request is made more than 7 days after delivery.
• The uploads broke our Acceptable Use Policy (for example, photos of someone without permission, or of a minor).
• Poor results caused by uploads that didn't follow our photo guidelines, such as group photos, heavy filters, sunglasses, or very blurry or dark images. We're happy to give advice for a better second order.

How refunds are paid

Refunds go back to your original payment method through Stripe. Banks usually take 5–10 business days to show them.

Before disputing a charge

Please email support@fylvy.com first. We reply to every message and it's the fastest way to get a refund. A bank dispute can take weeks.

This policy is part of our Terms of Service. Nothing here limits any rights you have under consumer protection law.